In my corporate career, I saw many afflicted with analysis paralysis. In our “show me” culture, we want to see empirical proof of everything. If you can substantiate something on an Excel spreadsheet, you gain instant credibility.Historically, ever since we entered the Science Age, we’ve not really given anything much significance or credibility unless we could “prove” it.The prove it mantra has served us well in some respects, especially for the skeptics, but this practice has also stifled us. When we only rely on evidence and proof, we may overlook something even more powerful. Our insight and intuition is also proof—only it is intangible. We know something to be real or true, sometimes with an even stronger compelling feeling than the physical evidence that is in front of us. So why do some of us become paralyzed and in the cycle of evidence and analysis?Fear.Fear is what keeps us paralyzed. We want more proof, more analysis, and more evidence to substantiate our decision. If we are afraid to make a decision, then we want even more analysis and proof. This paralysis causes us to miss opportunities in our business, organization, and life.When you feel yourself wanting more and more proof, stop and get serious about some reflection and stillness.It is time to move into action. Do your due diligences, your homework, tap into your insight, and stop long enough to listen to your intuition—then move into action.With love,MariaDr. Maria Church, CPC, is a leadership coach, speaker, and author of Love-Based Leadership: Transform Your Life with Meaning and Abundance and her upcoming book, A Course in Leadership: 21 Spiritual Lessons on Leadership, Love, and Life. Maria holds a doctorate of management in organizational leadership, teaches at several universities, and is CEO of Dr. Maria Church International LLC, a leadership coaching, development, and training firm. For more information, visit www.DrMariaChurch.com.
What’s on Your Plate?
Sometimes we find that we have too much on our plates. Okay, that can be both literal and figurative. When we have too much on our plates literally, we experiences unhealthy consequences such as weight gain, high blood pressure, heart disease, and more.When we have too much on our plates figuratively we become overwhelmed and stressed and we suffer unhealthy consequences such as weight gain, high blood pressure, heart disease, and more. Deja vu!As we move into the fourth quarter of the year, it is a good time for us to look at our plates and see what’s there.The following exercise is one I do with my clients and is very helpful to take a good hard look at what’s on your plate:
- First, section your plate into eight different sections:• Spiritual• Work/career• Personal growth• Family• Financial• Living environment• Community/volunteer• Health/wellness
- Next, identify challenges or issues from the sections of your plate.
- Finally, review each section of the plate and answer the following questions:• What can come off my plate?• Where can I take control and shift some of the responsibilities?• Pay close attention to your feelings as you complete this exercise. Do you feel resistance in an area, relief, or something else?
When you complete the exercise, commit to at least one change on your plate per week between now and the end of the month. Remember, it takes at least 21 days to set a new habit.Good luck and let me know how it goes!With love,MariaDr. Maria Church, CPC, is a leadership coach, speaker, and author of Love-Based Leadership: Transform Your Life with Meaning and Abundance and her upcoming book, A Course in Leadership: 21 Spiritual Lessons on Leadership, Love, and Life. Maria holds a doctorate of management in organizational leadership, teaches at several universities, and is CEO of Dr. Maria Church International LLC, a leadership coaching, development, and training firm. For more information, visit www.DrMariaChurch.com.
Imagine Leading in Peace
Imagine all the peopleLiving life in peaceYou may say that I'm a dreamerBut I'm not the only oneI hope someday you'll join usAnd the world will be as one. - John LennonYesterday would have been John Lennon’s 73rd birthday.When I look at lyrics from his famous song, Imagine, I am struck by the simplicity of his statements and the call to action. Living life in peace is possible in our world, our countries, our communities, our organizations, and our families. Peace begins with us, and feeling peaceful within ourselves. Of course, our internal peace is steeped in self-love.Feeling peaceful in our workplaces is sometimes challenging, but not impossible. To shift to peace, requires awareness and a commitment to live life in peace. Envision who you would be living and leading your life in peace and hold that vision until it becomes reality.Yes, it is true…I am a dreamer, but I’m not the only one. I hope someday you’ll join us.With love while holding the dream,MariaDr. Maria Church, CPC, is a leadership coach, speaker, and author of Love-Based Leadership: Transform Your Life with Meaning and Abundance and her upcoming book, A Course in Leadership: 21 Spiritual Lessons on Leadership, Love, and Life. Maria holds a doctorate of management in organizational leadership, teaches at several universities, and is CEO of Dr. Maria Church International LLC, a leadership coaching, development, and training firm. For more information, visit www.DrMariaChurch.com.
Bring on Resistance?
I just watched an interview by Oprah with writer, Steven Pressfield. A thought struck me during this interview and I had one of those “Aha!” moments. Pressfield wrote in his book, The War of Art, “Most of us have two lives. The life we live, and the unlived life within us. Between the two stands Resistance”.I felt a pang in my heart when I heard this. Was the pang for the unlived life or a deep knowing that resistance still plays a role in my life?Perhaps both.What I love about Pressfield’s teaching on resistance is his explanation that resistance is a force of in nature, a natural occurrence that exists when we have movement or action. The key is to recognize this as something that will happen as we evolve and grow; that it is not us (even though it takes form in our thoughts) and that we just need to push through resistance. One such way to push through resistance is meditation. Meditation can actually bring us up above the resistance, like a hurdle jumper on a track. The runner does not stop and turn back with a hurdle—she jumps over it. Meditation allows us to jump over resistance.The other aspect about this understanding of resistance is the positive side of resistance. Resistance can be a beautiful affirmation that we are moving closer to action, movement, and creating something significant. If we are not feeling some resistance, we are not growing and expanding. Woohoo – bring it on!As always, I love hearing your thoughts. What are you resisting and why?Without resistance or hesitation,MariaContent copyright 2012. Dr. Maria J. Church. All rights reserved.
Have You Shed today?
“We must be willing to get rid of the life we've planned, so as to have the life that is waiting for us. The old skin has to be shed before the new one can come.” - Joseph CampbellI read this quote today and it struck me on several levels.First, I think that many of us are afraid to change or “get rid of” our current life, even if our current life is not serving us well. We are fearful of the unfamiliar and even if the current situation is unhealthy, dysfunctional, or negative, it is familiar – and that familiarity is enough to keep people stuck and paralyzed.Then I started thinking about the “old skin” and how this is such a beautiful metaphor of how we cover ourselves with a skin, mask, or armor. You know the old skin…it is the stories we tell and believe that keeps us stuck. The skin is also a mask that we sometimes hide behind, so we don’t really have to show up. The skin is also armor we put on to “protect” us from being hurt. The problem with armor is that nothing can penetrate from either direction, meaning we cannot send out love, compassion, or joy.While Joseph Campbell may have been referring to radical change, this rich quote is also applicable to small changes. Like I often tell my clients, sometimes only a minor shift or course correction is necessary. A ten-degree shift may be all we need to shed our old skin and start living the life waiting for us.What are you waiting for?With love,MariaContent copyright 2012. Dr. Maria J. Church. All rights reserved.
Goals, Goals, and More Goals
Goal-setting will not only get you to a successful place, it is an absolutely necessary ingredient on the road to success. Setting goals may seem like a daunting task, but with a process or system to guide you, it can be quite simple.One of my favorite books, “Eat That Frog” by Brian Tracy offers such a process. Follow these seven steps for goal setting and you will find yourself on the road to success:
- Decide exactly what you want. Spend the time necessary to get very clear about what you want as an outcome.
- Write it down. The simple act of writing your goals on paper gives you a tangible form to remind you of your goals. I like to post my goals so I see them frequently throughout the day.
- Set a deadline on your goal; set sub-deadlines if necessary. This step helps you stay accountable.
- Make a list of everything that you can think of that you are going to have to do to achieve your goal. This act gives you mental “white space” so you can focus.
- Organize the list into a plan. You can organize your list by priority and sequence.
- Take action on your plan immediately! Do something – do anything because without action, you just have a really pretty plan.
- Resolve to do something every single day that moves you toward your major goal. Put time on your calendar each day to do a specific task on your list to reach your goals and commit to that time.
That’s it! You are on your way to goal setting, and even more importantly, goal achieving.
With love,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Is it Freezing in Here?
I just got back from visiting a friend of mine that I worked with many years ago. He described an all too familiar phenomenon happening in organizations all across America. People are retiring and leaving organizations and they are not being replaced. Hiring freezes is a common practice in companies to maintain a shrinking budget and avoid layoffs. This can be an effective strategy, but the down side is the compounded strain the hiring freeze puts on the existing employees whose workloads are now doubled or even tripled.
Most people are willing to pitch in and pick up the slack – for a variety of reasons such as pride in product or service, loyalty to the company, the “roll-up the sleeves” American spirit, or other intrinsic and extrinsic motivators. These motivating factors are what make hiring freezes viable temporary options. Note the key word here is temporary.
The phenomenon happening today all across America is this “temporary” hiring freeze , no raises, and in many cases pay cuts is now going on 4 to 5 years and our people are FROZEN! They are numb and disillusioned from the cold, aloof ways they are being treated. They are told that they are “lucky” to have jobs and people are walking hallways like zombies.
The connection, enthusiasm, and engagement of the early days of the freeze have worn off and their hearts and heads are no longer connected in the workplace.
Why is this a problem?
When our hearts and heads are not connected, we are not present, not engaged, and far from productive.
How can we thaw out our people? Try the most bold, priceless action in the world – tell them “Thank You”. Gratitude and appreciation immediately connect us to the present moment and instantly connects our head and heart, melting away the frigid temperatures of yesterday.
What are some creative ways you tell your team “thank you”? I love sharing your insight.
With love and warmth,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Accountability is SIMPLE
As leaders, seizing opportunities to develop our team is a smart leadership practice. One of the best ways to develop our people is to hold them accountable.
Somehow we’ve managed to complicate the idea of holding people accountable, and it is quite simple. My friend Dr. Dorothy Bonvillain and I created an acronym to help you remember how simple delegating can be, with the acronym, SIMPLE:
S = Set clear expectations – this is the number one complaint and stressors from employees – that the expectations are vague.
I = Invite commitment – some say gain “buy in” but I much prefer to invite commitment. With an invitation, there is a shared sense of ownership.
M = Measure progress – Super important to keep up on this. How you will measure is part of the description of setting clear expectations.
P = Provide feedback – again, super important. Far too often managers will wait until the project is finished to say that it isn’t done correctly.
L = Link to consequences – consequences are also identified in the setting clear expectations stage.
E = Evaluate effectiveness – Do this together and it becomes a powerful activity for you and the person who is accountable.
What are some techniques you use to hold people accountable and why do you think the strategies are effective?
As always, I love sharing your insight.
With love,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Strategic Planning
I am facilitating a strategic planning retreat today for an organization going through major change. As I prepared the agenda and activities, I was reminded how important this activity is to the success of realizing our vision and our intentions as a leader.
I know that the very thought of strategic planning makes some people bristle as they feel like they do not want the "constraints" of a strategic plan as they are “free spirits” or see the word “strategy” as cold, rigid, and not creative.
Not true! Completing a strategic planning process and designing your way to get there involves a lot of creativity and right-brain activity. Then the left-brain functions of determining the plans, steps, and strategies are added in to support the vision. Strategic planning is visioning, intending, and finding ways to support the vision.
Like so many other leadership functions, strategic planning has become much too complicated in some circles. You know me, I like to keep it simple, and my approach to strategic planning is also streamlined. Follow these simple steps and you will soar right through your strategic plan:
- Assess where you are right now. Review your mission and values statement to confirm they are congruent with each other. Complete a SWOT analysis (strengths, weaknesses, opportunities, and threats).
- Get clear on your vision, where you want to go. Look at your vision statement and confirm the congruency with your vision, mission, and values. Set your long-term goals and your short-term goals all in support of your vision.
- Create your action plan to get you to your goals. See my blog post on Action Planning for steps to creating an action plan.
That’s it, go forth, and plan!
What are some techniques you’ve used for your strategic planning?
With love,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
LoveFest 2013
I am so excited to share with my latest project with you – LoveFest 2013!
Along with Laura Wilson, CPC, (Love Coach Laura), we are honoring 11 other people who integrate love into their work in BIG ways!
This FREE virtual event, LoveFest 2013, next week, September 16 – 19 demonstrates the exciting transformational shift from fear and competition modalities toward love and collaboration with heart-based methods.
Our speakers represent thirteen major areas of life (politics, leadership, business, money, health, sports, community, relationships, self, intention, networking, social media, sales, and education) experiencing the profound benefits of shifting to a love-based approach.
You will hear from money and business expert, Maria Simone, sales expert Carolyn Coradeschi, social media and marketing coach, Tassey Russo, the go to business coach for healers, Karen Monteverdi, bullying prevention expert, Vicki Abadesco, and several other experts bringing love to work in corporate America, communities, schools, business, health/wellness, weight loss, making money, sports, arts, and of course, relationships.
Not only will you hear 13 of us talk about this shift from fear to love, but you will hear about the incredible results that we and our clients are experiencing from this shift!
I sure do hope you will join us at our FREE virtual event, LoveFest 2013. Just click here to register!
Don’t miss Jone Bosworth, J.D.’s interview, “Unchain the Heart of Democracy”, or Sandy Zeldes’s interview, “Love: Your Weight-Loss Solution” and so much more!
Join us today!
Register at http://www.LoveFest2013.com
“See you” at the Fest!
With love,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Have You Stretched Today?
The other morning, as I was coming into consciousness, I stretched my leg out, in a full stretch like a cat. Ouch! I pulled my muscle and got a cramp that made my calf feel like it was solid cement!
Now each morning, I am more conscious of how I stretch my muscles, and make sure I move about a bit before I have a full on stretch. I work out nearly every day and know the importance of stretching after my muscles are warmed up.
This got me thinking…how important the warm up is and how the deep stretches shouldn't happen until the body is warmed up and worked out.
This simple lesson can be applied to leadership and life.
When we jump in before we we’ve warmed up, we pull a muscle and experience pain. Leadership development is the warm up.
If we put a title of “leader” on someone and expect that with the title comes the knowledge, skill set, and confidence to lead is setting one up for failure. They may not have the warm up but are expected to do the deep stretching that is required with leadership.
Great athletes never do the deep stretch until they are warmed up, and they always do the deep stretch after they work out.
Truly great leaders never stop learning and never stop developing…they are ready for the deep stretch.
How have you warmed up today?
With love,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Shiny Object Syndrome
I sometimes find it easy to lose focus and become distracted — the shiny object syndrome.
Working with a client yesterday, she posed the question, “How do I move past the I won’t and/or I can’t thoughts to the I will intentions?
What a great question! I love the level of awareness required to recognize that our thoughts become our intentions – whether those thoughts serve and support us or derail and limit us. Our thoughts become our intentions and those intentions really do become our reality.
Bravo, for recognizing that simple, yet profound truth!
Here is a very simple three-step quickening exercise you can do to move your thoughts and actions from “I won’t/I can’t” to “I will”:
- Set your intention or goal as simply and distinctly as possible.
- When something comes up (a shiny object), just simply ask yourself, “Does this support my intention or goal?”
- If the answer is yes, move forward. If the answer is no, dismiss it and get back to I will so you can realize your intention and goal.
Really, it is that simple; however, I must warn you—the results you will experience will be profound!
With love,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Your Way Out of Conflict
Like presence, when we fully connect with those with whom we are communicating, when we find common ground, we come together. Our ability to find common ground is easy when you combine presence, power listening, and perception shifting, with intuition.
Discover shared values, shared objectives, shared goals, and/or a shared vision. You are now on your way to discovering the true issue of the conflict. This clarity creates a shifted environment to now empathize with this person, which will move you into a collaborative vibe.
Once you’ve determined the true issue, now together, you can create a shared vision of collaboration…a plan to move forward. Remember as you create your plan of collaboration, apply the four actions of presence, power listening, perception shifting, and intuition, while always staying focused on common ground.
When you create your plan of collaboratively moving forward, remember to include follow-up, keeping the lines of communication open, demonstrating your commitment to improvement, and always be gracious—thanking the person for bringing this issue to your attention. Shoot for always ending the conversation on a positive note.
With love,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Great Leaders are Full
Great leaders, who communicate and connect, fill their minds with the person in front of them. We feel this connection when others are fully engaged in what we are saying. We see it in their eyes, we feel it energetically, we know we are connected and drawn to that person and the moment. Presence is mindfulness. Mindfulness is found in the present, and when you are present, you show up.
When we find this connection with others through mindfulness, we gain a deeper understanding of each other and of ourselves. Of course when we do, we are mind-full of their presence in the moment. We also understand ourselves better when we connect with others. It is not unusual with this deep union of souls, to see ourselves in those people with whom we feel connected. In a mindful state, empathy, connection, compassion, and equality surface to our consciousness. We see and feel each other as the same, without division and without judgment—we feel love.
Not only is a mindful practice one that provides clarity, vision, connection, and beauty, but being present in the moment also confers peace of mind. Living in mindfulness is living in peace. This is especially relevant in our current culture plagued with chaos, competition, rage, and fear.
How do you know when you've really been heard?
With love and attention,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
The Beauty of Complaints
So often, when we hear the word, complain, those of us who have worked in customer service bristle! However, complaints are not always a bad thing – sometimes complaints can be quite valuable. When we shift our perceptions from negativity to a positive frame, we may actually welcome complaints…well, sometimes!
Complaints can be beneficial because:
- Complaints can give you information you may not otherwise have. Sometimes we can’t see the forest through the trees, in other words, we may be too close to the situation to see problems or issues.
- When we receive complaints, we receive information. Let’s face it; often times some information is better than no information. When people take the time out to complain, that means at some level they care! If they were complacent or indifferent about you or your organization, they would say nothing.
- If the complaint doesn’t come to you, it doesn’t mean the complaint is not being shared with someone else…perhaps shared with someone else with whom they are now doing business!
- The complaint gives you an opportunity to correct the situation. Contrary to popular belief, ignorance is not bliss.
Think about this: When people do share a complaint with you, they are actually saying:
- I value this relationship.
- I hope to continue this relationship.
- I am presenting this problem to you because I care.
- I know you can fix this.
What are you thoughts about complaints?
With love,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Laughter is Underrated
Laughter is completely underrated. Laughter is our heart’s outpouring of love. We know laughter is contagious, yet it is powerful medicine. Leadership use of laughter is like a power-charged tool with many uses.
One of the most compelling benefits of laughter is shared, joyous connection. Comedian Victor Borge said, “Laughter is the closest distance between two people.” He is right; laughter connects us at deep level, which is why it is so contagious. Laughter moves beyond the superficiality of words right to our souls, moving all pretense and guard aside.
I’m always amazed at the extreme power of laughter; people laughing just in response to someone else’s laughter. I remember a time when my husband, daughter, and I were watching a silly movie. The premise was a bit far-fetched, but we liked the actor, Bill Murray, in the film. He inherited a circus elephant and wanted to take it across country to sell it to a zoo. In one scene, he was driving an 18-wheeler, which he did not know how to drive, with the elephant in the trailer. In the cab, he had several boxes of candy that he was feeding to the elephant, since he didn’t know what else to feed the animal and of course he experienced one series of hysterical mishaps after another!
I laughed so hard—it was one of the funniest scenes I ever saw! What was even funnier was how hard my husband and daughter were laughing at my reaction. They did not find the scene as hysterical as I did, but my deep belly, soulful laughter was so contagious that all three of us were rolling on the floor, in tears. Laughter goes to the core, infecting those within its path.
When was the last time you had a good, deep belly laugh? As always, I love hearing your stories!
With love and laughter,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
De-Compartmentalized Leading and Living
When we neglect to look at the whole person, especially the spiritual dimension, we overlook a strong and powerful resource. Our spirituality grows in wisdom, and it is in wisdom that the world’s most powerful resource is used. “Life and livelihood ought not be separated, but to flow from the same source, which is Spirit, for both life and livelihood are about Spirit. Spirit means life, and both life and livelihood are about living in depth, living with meaning, purpose, joy, and a sense of contribution to the greater community. A spirituality of work is about bringing life and livelihood back together again. And spirit with them.”1
We cannot compartmentalize our spirit; it is like compartmentalizing our breathing from our brain: impossible. In a study of spirituality in the workplace, Mitroff and Denton found that, “People do not want to compartmentalize or fragment their lives. The search for meaning, purpose, wholeness, and integration is a constant never-ending task. To confine this search to one day a week or after hours violates people’s basic sense of integrity, of being whole persons. In short, soul is not something one leaves at home.”2
How have you managed to de-compartmentalize your life?
Love,
Maria
1. Matthew Fox, The Reinvention of Work, pp. 1-2.
2. Ian I. Mitroff and Elizabeth A. Denton, A Spiritual Audit of Corporate America (San Francisco: Jossey-Bass, 1999), pp. xv-xvi.
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Leadership Choices Today are Tomorrow’s Results
“Yesterday was the birth of today. Today is the birthplace of tomorrow.” ~ Marvin Gaye
Marvin Gaye spoke those words at the Motown 25th Reunion show that aired on television in 1983. Simple words with a profound message.
Today, many of our organizations are spiritually bankrupt, halls walked by zombies, the living dead. The grim reaper has become the human resources director handing out yet another layoff notice, or the boss giving you yet another task because someone else has left the company. Too many organizations discourage deeper forms of communication, emotions, and intimacy, opting instead for superficiality.
If we continue down this path, the same path that got us here, we are doomed to fail. Boleman and Deal stated in Leading with Soul, “Spiritual bankruptcy ultimately leads to economic failure. The deeper cost is creating a world in which everything has a function yet nothing has any meaning.”
Life gives us many opportunities to learn lessons and if we fail to learn them the first time, we get the opportunity to experience the lessons again and again until we learn them. George Bernard Shaw wrote, “Progress is impossible without change, and those who cannot change their minds cannot change anything.” If we want progress, abundance, and new way of life then, we must as Gandhi stated, “Be the change we wish to see in the world.” Instead of following a path full of limitations, let’s construct a path illuminated with choice and abundance.
Are you in?
With love,
Maria
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
Processes, People, and Grace
T
here are many leadership books that talk about processes and policies. “The tragedy of our time is that we’ve got it backwards. We’ve learned to love techniques and use people. This is one of the reasons more and more people feel alienated, empty, and dehumanized at work. Many organizations today would be surprised at how much more people would be willing to give of themselves if only they felt loved.”1 Organizational leaders have been serving the processes and the policies, not the people.
As the Rev. Dr. King, Jr. said, we need a heart full of grace. Grace is found in love. Grace is the knowledge that you’ve been blessed, and so you respond by giving freely to others. Grace personifies elegance, politeness, and generosity of spirit. Our generosity of spirit is shared in an Love-Based Leadership organization. An organization steeped in love, is an organization steeped in grace.
How do you see grace manifested in the workplace? As always, I love hearing from you.
With love,
Maria
Freiberg, Kevin, and Jackie Freiberg. Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. New York: Broadway Books, 1998.
Content copyright 2012. Dr. Maria J. Church. All rights reserved.
LUV and Manufacturing
Two of my favorite examples of Love-Based Leadership (LBL) in action include Southwest Airlines and Semco.
Southwest Airlines has demonstrated repeatedly that a holistic, loving focus (they are the “LUV” airline!) has brought abundance and meaning to their leaders and employees. They learned that when employees are trusted to make decisions, and when they have ownership of their work, they often come up with better solutions than those the company could have found. They responded much quicker to customers’ demands and the employees directed their energy toward innovation, seizing unique and creative market opportunities at critical times. “The Southwest story demonstrates over and over that people will act responsibly and do more than expected when they are given the freedom to think on their own.”1
The manufacturing company, Semco, demonstrated great love for their employees with the change from the traditional models of doing business to an organizational culture that honored and respected their people. As Ricardo Semler, CEO put it, “To survive in modern times, a company must have an organizational structure that accepts change as it basic premise, lets tribal customs thrive, and fosters a power that is derived from respect, not rules. In other words, the successful companies will be the ones that put quality of life first. Do this and the rest—quality of product, productivity of workers, profits for all—will follow.”2
What LBL organizations do you know of and how do they demonstrate LBL?
With love,
Maria
1. Freiberg, Kevin, and Jackie Freiberg. Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success. New York: Broadway Books, 1998.
2.0Semler, Ricardo. Maverick: The Success Story Behind the World’s Most Unusual Workplace. New York: Warner Books, 1993.
Content copyright 2012. Dr. Maria J. Church. All rights reserved.