Building capacity is a topic that is on everyone’s lips in local government. Whether it is capacity for a project, in a department, team, or one’s self. Everyone wants to know how to build more capacity because it seems like there is never enough.

What is capacity? Capacity is the capability to perform, the amount that can be contained, or the maximum production possible. When I coach individuals or teams, and I hear “We don’t have the capacity to do that”, I get curious. Sometimes, it means they do not have the capability. If that is the case, we need to peel back those layers and understand what is interfering with performance. Is it training, money, knowledge, or people?

Until we go below the surface, we cannot fully understand how to address the concern.

If the capacity issue is one of time, it may be time to examine what you or your team is working on. Many times, we do work activities, because we think we have to or because we always have done them. When we get on autopilot with our daily work activities, we are not really looking at what we do with a critical eye. Some of the activities may no longer be needed.

Another aspect to look at - is if you have the right people doing the right activities. I was recently certified in an assessment tool that looks at how we work, naturally. How we use our energy in certain aspects of our workday and what is the natural way we use our energy to complete work most efficiently and effectively. This was so enlightening for me and explained so much; why certain tasks were painful and took twice as long as those tasks that came naturally to me and were completed with joy and ease.

Chances are we have members of our teams who are especially skilled at certain work tasks because they come naturally to them. Perhaps, with a bit of shuffling, we may be able to put the right people on the right tasks to complete those necessary tasks with joy and ease.

Do you remember the old swap meet phrase, “one man’s junk is another man’s treasure?” This same idea may be applied to our team’s tasks. You may find after this awareness and shuffling, you really do have the capacity.

As always, I love to hear from you. What would be necessary for you to have capacity?

With Love and To Your Success,

Maria

We have found ourselves in the Rage Age.

Incivility is almost becoming the norm. In a recent retreat I facilitated for a Mayor and City Council, incivility was a big part of our conversation. They’ve noticed an increase of incivility in the community, especially after the last major election. It was their belief that the frustration with the federal government and the incivility demonstrated during the last divisive presidential election continues to trickle down to the local government level.

We certainly do not need to look far to see the incivility demonstrated on “social” media. I know of many people who stopped using Facebook and Twitter during the campaign because the conversation went from civil discourse to rage, rude, and abusive dialogue…in other words, the conversations became uncivil.

We also see this in our own communities. A very good friend of mine recently was the victim of road rage. When I discussed this incident with a local sheriff, he explained that he wasn’t surprised by this act of rage as it is becoming much more apparent in this time of uncertainty. Wow, living in uncertainty contributes to rage.

This incivility is also showing up in our workplaces.

18% of the 867 hate incidents reported in the 10 days after the election occurred in workplace environments. However, incivility in the workplace is not new. A study conducted a few years ago uncovered contributing factors to this phenomenon at work. More than half of the employees said they were overloaded at work, 40% claimed they did not have the time to be nice, and 25% reported that their rude behavior was because that is the way their bosses behaved.

According to another study, the experiencing rude behavior reduces employees’ self-control and leads them to behave in a similar manner, which only prolongs the cycle of incivility. This type of behavior is compounded in workplaces that are perceived to be political in nature where co-workers act out of self-interest rather than what is best for the organization or the community in which they serve.

When people don’t feel respected, productivity, innovation, and loyalty suffer. People just stop communicating with each other. They stop sharing and seeking information. This can be the death of an organization.

Another study showed that people lose the ability to concentrate after being treated rudely. Cognitive skills dropped 30% in experiments that the researchers conducted.In many cases, rude, uncivil behavior stems from a lack of self-awareness.

People who behave rudely often don’t realize the impact they have on others around them.

We need to get those people who are acting rudely to understand what is going on around them and how they can improve their behavior.

Start now, to create more civil workplace cultures by:

Getting support from senior leaders to change their cultures.
Walk the talk, model the behavior you want to see.
Coach your executive leadership team, department directors, managers, supervisors, and employees on how to be civil and respectful of each other.
Hold people accountable, regardless of their title in the organization.This change won’t happen overnight, but moving in the right direction with commitment and awareness will help to change workplace cultures to civil, productive, and innovative organizations.

As always, I love to hear from you. What steps have you taken to help create a civil culture?

With Love and To Your Success,

Maria

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