A Leg up on Legacy

We all leave a legacy, whether by choice or unconsciously. So why not intentionally create the legacy? Do you really want someone else to define your legacy? Meaningfulness, is feeling a part of something bigger, as big as a legacy.
 
The yearning for something more is evident in our society. Work-related illnesses are on the rise, and stress reduction workshops are everywhere. Proof of peoples’ desire for a more spiritual and holistic life is on grocery store shelves, in advertising, and in kitchens and baths across America. Spiritual practices such as yoga, prayer, meditation, and aromatherapy are creeping into offices and boardrooms, which are far from the practices that have guided American businesses since the 18th century. The evidence is out there—we want more!

I invite you to discover a model of leadership that can help you realize meaning, abundance, and can inspire and motivate those around you in meaningful experiences. Let’s be a part of something bigger and let’s start now! Let’s be love-based leaders.

Viva la revolution!

With love,
Maria

Content copyright 2012. Dr. Maria J. Church. All rights reserved.

With or Without Meaning

Did you know the majority of heart attacks occur around nine o’clock on Monday mornings? “

One study showed that the most common factor in these heart attacks was that the victims were people whose work had become joyless striving. In other words, they could not find meaning in their work, and their lives had become so out of balance that, one Monday morning, their bodies said, You are not going to work today. Zap.”1
 
I remember a discussion I had with the general manager of a regional division, discussing with him the importance of finding meaning in work for our employees and leaders. His response was, “I think meaning at work is over-rated.” Overrated? We spend the vast majority of our adult lives at work.

One of the primary purposes of a leader is to inspire vision and motivation in those he or she leads, and few things are more inspiring and motivating than meaningful work.

If we don’t have meaning…what do we have? We must know the "why" behind the things we do, we are at unrest and certainly unmotivated.

As always, I welcome your input. What is the most meaningful aspect of your job and why?

With love,
Maria

1. J. A .Autrey, & S. Mitchell, Real power: Business lessons from the Tao Te Ching (New York: Riverhead Books, 1998), p. 23.

Content copyright 2012. Dr. Maria J. Church. All rights reserved.

Are You Afraid?

As a leadership coach, I am always excited when a powerful question or statement crosses my path or better yet, slams me in the face! Yesterday, I had such an encounter. Seth Godin got my attention when he stated, “If you’re not uncomfortable in your work as a leader, it’s almost certain you’re not reaching your potential as a leader”. He was talking about the discomfort we sometimes feel as a leader and furthermore, when we identify the discomfort, we’ve found a place where leadership is needed. His list includes:

  • Standing up in front of strangers
  • Proposing an idea that may fail
  • Challenging the status quo
  • Resisting the urge to settle

I DO love those moments that move me out of my comfort zone and into what I call a “seat squirming” state. I know when I start squirming, I am onto to something, and that something is usually growth!

Of course, I also like to state things in a positive frame, so my list may look something like:

  • Motivating people in the direction of a shared goal
  • Creating and innovating with others, living in a synergy zone
  • Thinking outside the box and trying something that “hasn’t been done before”
  • Pushing myself and others to live in creativity and authenticity, even when it may be more work

My list not only feels good when I put it on, but it moves me beyond comfort to electric energy. What are your thoughts? Comfortable? Discomfort? What would you add to the list? As always, I truly appreciate your insight.

With love,
Maria

Content copyright 2012. Dr. Maria J. Church. All rights reserved.

Energizer Bunny Leader

Health is underrated. We take the sensation of feeling good for granted, and that good enough feeling propels us to keep going beyond reason like the Energizer bunny. A. J. Reb Materi wisely observed, “So many people spend their health gaining wealth, and then have to spend their wealth to regain their health.” Looking at health holistically, we must understand the importance of maintaining or reclaiming health in mind, body, and spirit.

Living a healthy lifestyle is one of self-care. I am not talking about bubble baths and pedicures—although both are great fun—I am talking about loving yourself first before you take care of others. This is especially challenging for many of my female clients, because we are nurturers and helpers by nature. However, helping and nurturing requires you have a source from which to extend. If you are empty, how can you give or help?

Remember, this is not a dress rehearsal. This is it! Live well.

With love,
Maria

Content copyright 2012. Dr. Maria J. Church. All rights reserved.

Social Responsibility Movement

Have you noticed the recent emphasis on social responsibility in our business culture? Consumers, employees, and leaders are demanding socially responsible behavior of themselves and others. If companies choose not to comply with our wishes, we go elsewhere—because we can.

We see social responsibility manifested in the philanthropic activities organizations are doing; and they are not just writing checks to non-profits. Companies are building schools, putting shoes on children, and teaching third-world countries how to harvest water. We have business models emerging with the primary purpose of serving others. Guess what? These businesses are making money! They have learned how to connect the heart with the bank account. A Course in Miracles tells us, “If you feel the love of God within you, you will look out on a world of mercy and of love.” That is exactly what some organizations are doing.

We also see the socially responsible movement in organizations manifested as the green movement. Entire global organizations are working their strategic plans to reduce their carbon footprint. Organizations are working with suppliers and manufacturers who share the same service and stewardship values. This is not just a fad or a trend, it is an awakening, a collective consciousness showing up and stepping forward. This collective voice is saying ENOUGH!

If not now, when?

It is time. Are you ready?

With love,
Maria

Content copyright 2012. Dr. Maria J. Church. All rights reserved.

Not all Power is Created Equal

Power is a hot topic. Not all power is equal. Bertram Raven and John French identified five different power bases: legitimate, coercive, expert, reward, and referent.

Legitimate power is the type of power that comes with a title or position. Coercive power is one that imposes force on others, like the king who threatens to behead those who disobey. Expert power is the type of power that comes with knowledge or information that someone else does not have. Reward power comes from bestowing upon someone something of value, and referent power is the power of respect. Like anything else in this world, all forms of power can be for the greater good or for selfish and egoic purpose.

While empowerment may make some leaders nervous, it also makes some followers uncomfortable. In Scenes from Corporate Life, Earl Shorris wrote, “Men who cannot conceive a happiness of their own accept a definition imposed upon them by others.” We have been taught for too long to let others define our thoughts, feelings, jobs, lives, and meaning for us. What to think, what to wear, how to feel—is it any wonder we get nervous when we receive permission or power to design aspects for ourselves?

As leaders, we must teach. We teach and show others how to stand in this power. We invite them in to learn, to grow, to create, and to commit to a purpose greater than our own. When we create and commit to the larger purpose, we seek the greater good. We become a community of we and our instead of me and mine.

What is your best empowerment experience? I love to hear from you.

With love,
Maria

Content copyright 2012. Dr. Maria J. Church. All rights reserved.

Love, Love, Love

Love of Self, Love of Source, and Love of Others (the love-based leadership model) all require love, trust, and commitment to growth and development in the workplace. If trust and love are not ever-present, then fear-based decisions will result. “For centuries the human species has been discovering that it is the creator of its own reality, making the discovery, and retreating from it in disappointment (because the wizard [referring to the Wizard of Oz story] is not what we expected) and in fear (because the freedom the discovery brings is unknown and terrifying).”1. Fear is powerful; so powerful that it alone creates a false reality of that which is feared in the first place. Victor Frankl illustrates, “It is characteristic of this fear that it produces precisely that of which the patient is afraid…the wish is father to the thought…the fear is mother to the event.”2. Once again, choice is everywhere, calling for a decision between choosing love to guide us or fear to guide us. “Man is not born slave or free, but creates himself as one or the other through free or voluntary action.”3.

Fear, again, holds us back from achieving so much. We are afraid to show that we care, afraid to open our hearts, and afraid that we may appear vulnerable. The irony in this is that when we really care about the individuals we lead, love multiplies. When people know, see, and feel that you care—they do the same. “Love really does keep on giving.”4.

With love,
Maria

1. Walter Truett Anderson, Reality Isn't What it Used to Be (New York: HarperCollins Publishers, 1990), p. 29.
2. Viktor E. Frankl, Man’s Search for Meaning, p. 125
3. Madan Sarup, An Introduction Guide to Post-structuralism and Postmodernism (Athens, GA: University of Georgia Press, 1993), p. 18.
4. Lee G. Bolman and Terrence E. Deal, Leading with Soul, p. 88.

Content copyright 2012. Dr. Maria J. Church. All rights reserved.

Leadership with Maslow in Mind – Part 1 of 2

Based on Maslow’s Hierarchy of Needs theory, we can see how our basic and safety needs are met, just by having a job and a paycheck. The pay affords us the ability to meet our basic and safety-level needs.

The third tier, belongingness and/or social needs, are the connections with others we crave. Often, after a certain period of time on the new job, we seek relationships with those with whom we work. Going to lunch, taking coffee breaks with each other, or perhaps a cocktail after work are all ways in which we fill these belongingness needs. It is not unusual for someone to say they "hate the job, but love the people they work with".  This is an important sign for leaders to notice.  As soon as those employees get their social needs met outside of work...they are gone!

Our esteem needs are when we seek outside approval from others. We want to know we are valued and appreciated. Employees always remember leaders who are good at this. We often remember how we felt when someone said something to or about us, rather than the specific words uttered by the person. How we felt about those statements or actions has a much longer duration and more deeply affects us than the actual words. I remember while growing up I often heard my mother repeating one of her favorite mantras, “Actions speak louder than words.” How true mother, how very true! This is often the place that we lose “good people” at work, because they don’t feel valued and honored.

The highest level of needs Maslow presented was the need for self-actualization. This is where we seek, with a ferocious hunger to find meaning and purpose in what we do. OK, we may start a new job and begin the quest of the hierarchical pyramid all over again, but we will eventually be right back to this higher order of need. Meeting this need is the fulfillment of meaning. People leave organizations when they reach this need level because their work is not a conduit to their meaning-seeking behavior and need.

How can you leverage this knowledge in your leadership? As always, I love hearing from you.

Love and motivation,
Maria

Content copyright 2012. Dr. Maria J. Church. All rights reserved.

Leadership with Maslow in Mind – Part 1 of 2

Abraham Maslow’s well-known and highly respected Hierarchy of Needs theory describes five level of needs. What does Maslow’s theory have to do with leadership?

If we do not understand peoples’ needs, we do not understand people. We will explore Maslow’s hierarchy and how it may helpful to us in this two-part series. Let’s look at the needs are in order of importance, beginning with the basic needs: 

  1. Physiological needs – basic needs of air, food, water, shelter, sex, and relief and/or avoidance of pain.
  2. Safety needs – after the basic needs are met, safety and security must be met.
  3. Belongingness or Social needs – after safety needs are met, we want to feel connections with people.
  4. Esteem needs – after social needs are met, we desire self-respect, status, and recognition for our accomplishments.
  5. Self-Actualization needs – the highest level of needs is the development of our full potential. To achieve this sense of fulfillment, we seek to understand and grow, to find meaning in our work and our lives.

Maslow’s Hierarchy of Needs is based on three assumptions (a) only unmet needs motivate, (b) needs are hierarchical in nature, basic to complex, and (c) lower level needs must be met before moving to a higher-order need.

On Thursday, we will go into detail on specifically how these needs impact our ability to inspire, influence, and connect with those whom we lead.

Love and Success,
Maria

Content copyright 2012. Dr. Maria J. Church. All rights reserved.

Leadership Renewal

As we move into the season of Spring, a sense of wonder and renewal comes upon me. This is such a beautiful time of year, fresh with new beginnings and renewal. It is important for us, as leaders, to also take the time for renewal and reflection. Years ago, when I was in my doctoral program I wrote a poem of renewal and published it in my first book, Love-Based Leadership: Transform Your Life with Meaning and Abundance.

Here it is:

As a leader of renewal 
            I first dig. 
            Dig deep, 
            And deeper yet.
I first discover who I am 
            Who I truly am 
                        Authenticity.
Then I forgive.
Then I love.
Then I give.
I give to others for their renewal 
               Forgiveness 
                Love 
                Acceptance 
                And the permission to be authentic.
And then… I do it again.

As leaders, we have to give it, share it, mentor it, and grow it. It is love, knowledge, care, trust, love. As leaders, we have a responsibility to be students of those that went before us, stewards of our gifts and talents, and mentors to those that come after us. Our challenge is to go through our own inward journey, describe the lessons we’ve learned, and then return to teach those lessons to the next generation of leaders. We see this in nature and in the circle of life. Let us be renewed in our commitment to love of self, love of Source, and love of others.

Happy Spring!

With the renewal powers of love,
Maria

The Art of Leadership Storytelling

One of the most effective ways to teach is through storytelling. Nietzsche stated, “The more abstract the truth you wish to teach, the more you must allure the senses to it.” That is exactly what storytelling does; it allures the senses. Throughout history, the art of storytelling demonstrates this powerful technique used to teach. Aristotle, Plato, Jesus, Buddha, Lao Tzu, Rumi, Gibran, Hemmingway, Emerson, and even Bob Dylan and Smokey Robinson have allured us with their gifted storytelling. This form of teaching captures us through our feelings, connecting with us through our hearts. The emotional heart-tug we get with good stories heightens our attention and holds us captive. We are fully present in those captive moments of a great story, giving our undivided attention to the details. This technique presents an incredible opportunity for the learner to not only be present with full attention, but also to retain the information ready to call upon it when needed.

An ironic yet valuable benefit of storytelling is that the audience (the learner) is present in the moment of learning and the story helps us prepare for future use of the content. When we learn from stories, we learn how they may relate to us. This is a critical element to successful storytelling: the ability to relate. When we teach through stories, we are essentially saying, “When Ann experienced this event, she felt ___________, and when she did ___________, she was successful. So when you feel ___________, try as Ann did and ____________, because you too may be successful!” This mental process the learner experiences helps them to remember the story concept because they are relating it to themselves.

Follow these simple steps to practice the art of leadership storytelling:

  1. Identify a story you believe to be a good one and see if you can find the six elements of effective storytelling.
  2. Describe the main characters. Include yourself because when leaders are humble, open, and willing to share stories portraying themselves as human, it helps to connect with their team.
  3. Portray the situation, challenge, or problem in detail. Explain what is at stake with the issue.
  4. Reveal the characters’ intentions, thoughts, and feelings with the situation. Also, express what their thoughts are with potential outcomes and how they feel about what is at stake.
  5. Explain the actions taken by the character, including the good, the bad, and the ugly. The more in-depth you are with the description of the actions, the more you may heighten the learner’s interest in the outcome.
  6. Discuss the tools that the characters used to take action. Include which tools worked and which ones did not. Keep in mind that the tools may be thoughts, perspectives, strategies, and so forth.
  7. Finally, share the outcome.
Feel free to share your stories with me!

Love,
Maria

The Teaching Leader

I love the Buddhist saying, “When the student is ready, the teacher will appear.” In my many years of teaching formal courses at the university level, I am a student right along with the class I am teaching. When I teach, I learn. I have yet to teach a class where I have not learned something from my many teachers, also known as my students. We are ever changing in this world and the cycle of learning and teaching never changes, unless of course we find ourselves closed off from learning. In order to be a good teacher, we must first be a good student.

As we teach, we must remember that we are not transmitting information—we are transforming lives. That may sound a bit dramatic, but that is exactly what good teaching does; it transforms. Transformation comes about through many different forms: motivation, persuasion, mobilization, influence, and of course miracles. When we teach, we are in essence saying, I care about you, you are important, and I want to help. Wow, who wouldn’t be motivated forward with that type of message? Motivation also comes from demonstrating belief in others. Teaching affords us an opportunity to build esteem and self-efficacy. Think of Maslow’s needs hierarchy; esteem and self-actualization are the top highest levels. Teaching and learning meet both of the high order needs for yourself and for those you teach.

Through the process of teaching, we build trust when we facilitate teaching with a learner-centered approach. Remembering that we are not just transferring information, but transforming others, we teach according to the needs of others. I use the same approach when I do training, coaching, or motivational speaking. First, I discover the needs of the audience and tailor my work to meet those needs. Of course, I provide resources and information to support their transformation, but first I must find out where they are stuck and where they want to grow.

Effective teachers in a classroom setting know this and adjust their lesson plans to accommodate emerging needs that come up during instruction. We call these moments, teachable moments, when we can seize the opportunity and use it as a springboard for learning. A Native American proverb illustrates this concept, Tell me and I'll forget. Show me, and I may not remember. Involve me, and I'll understand. Once we identify the needs of the people and address those needs, then learning occurs and the outcome is performance.

Remember this acronym:

Time - Take the time to invest in the development of others.
Empathy – Have empathy for those you teach, respecting the place they are in at that moment.
Awareness – Come into the teaching exchange with full awareness and presence.
Care – Create a safe space for learning to occur that is filled with care and compassion.
Help –Remember that when we serve others, we are truly love-based leaders.

How do you teach in your leadership roles? I love hearing from you.

With love,
Maria

The Hollywood Leader

Many models of leadership exist. A favorite of many, with massive buy-in is the Hollywood version of leadership. Our society has embraced and idolized a stereotype leader we see depicted in film, like the Lone Ranger. This type of leader is nearly omnipotent, strong, and able to handle almost everything that comes his (yes, his) way almost single-handedly. He has all of the answers and endless energy. In many organizations, we have come to expect this type of leader to lead and guide us through the hard times and reign in the good times. These leaders are expected to have strength, courage, valor, and vision.

This perception and expectation of leadership is harmful to both the leaders and the followers. It is unrealistic. Inevitably, the Hollywood leader in organizations, communities, and countries fail, leaving the followers disillusioned and fearful. The leaders in organizations that succumb to this model pay a hefty price of, isolation, stress, fear of failure, stress-related illness, or worse.

Why do we create these types of leaders literally and figuratively? Perhaps the answers lay in our fears and wanting to be rescued. So many of us grew up with the fantasy of fairy tales where we (females) were rescued by the handsome prince who led us out of adversity. We never got to know the rest of the story about the “leader’s” uncertainty or vulnerability. We never saw anything about the rescuer/leader below the surface.

Perhaps another answer to this question could be our instant-fix culture. We want it (whatever it may be) to be fixed NOW! We want instant food, photos, pain relief, escape, and reality. We want instant gratification, and we don’t necessarily want to work for it. By having the leader ride in on the white horse and save the day works much better for us…or so we think.

Please join me on Thursday where I will talk about leadership uncertainty and vulnerability—an answer to the Hollywood leader.

With love and no drama,
Maria

What’s Love Got to Do With It?

Why is integrating love so important into our leadership? The answer is simple: because fear is not working and love is a much more powerful source.

Here are some other reasons to lead with love:

  • We have organizations full of over-worked, over-stressed employees who find little or no meaning in the work they do for eight to ten hours each day.
  • We have become paralyzed and/or complacent in the workplace, stifled by fear running rampant in today’s organizations.
  • Without meaning, we lack purpose and engagement. Love is the conduit to meaning.
  • Fear can be motivating for a while, but it is not sustaining. Love nurtures, expands, and grows.
  • Love honors, cares for, values, respects, and trusts others.
  • Love creates an organizational culture that is conducive to knowledge creation. If we don’t create, we will perish.
  • We reap what we sow, and if we plant seeds of fear, we will reap more fear. If we plant seed of love, we will harvest a love-filled culture.
  • Successful organizations such as Southwest Airlines, SEMCO, Tom’s Shoes, and Zappos are built on love and are reaping the benefits because of it.
That’s what love has to do with it. That’s my story and I’m sticking to it!

With love,
Maria

Love-Based Leadership

As we close out this month of Love, let’s look at how we can translate that into a love-based leadership model. In my book, Love-Based Leadership: Transform Your Life with Meaning and Abundance, I present a very simple, yet profound way to lead based on three pillars: Love of Self, Love of Source, and Love of Others.

Leading with the Love-Based Leadership (LBL) model, we find meaning, authenticity, value, abundance, and purpose in and through our leadership. Those we lead find motivation, creativity, loyalty, commitment to the task, and value in their jobs through meaning.

Many of us share the common desire to find meaning in our daily work. A leadership model based on love recognizes the importance of living holistically by integrating love, health, wellness, and spirituality into all aspects of our life.

When we lead with the three pillars, we first focus on Love of Self. This is not an egoic love, but rather one where we honor, care for, and respect our self. While developing this pillar, we look to develop: 

  • Intuition
  • Truth-telling
  • Truth-receiving
  • Leverage the power of choice
  • Perception-shifting
  • Presence
  • Health & wellness

When we incorporate the second pillar into our leadership, Love of Source, we seek to connect with our Source. This connection fuels:
  • Inspiration
  • Creativity
  • Happiness
  • Faith
  • Perseverance
  • Peace
  • Love
In the third pillar, Love of Others, our leadership expands outward to include family, community, and our organization. This practice creates:
  • Forgiveness
  • Knowledge creation
  • Learning cultures
  • Shared ownership
  • Shared power
  • Collaboration
  • Meaning
Shifting from fear to love is transformative. This shift will not only transform your organization; it will transform your life.

With love,
Maria

Culture Creation – Part 4 of 4: The Deepest Element

As we conclude this exploration of organizational cultures, we go to the deepest part. Values, like beliefs, are elements extremely important to us, but we are not aware of them until we face a situation that forces them into our consciousness. Integrity, honesty, and ethical beliefs are a few values that often drive organizational and ethical behaviors.

As a coach, I usually begin a coaching relationship with a values clarification exercise. Values are foundational elements to the ways we think, act, and behave. Organizations are coming into awareness about the importance of value identification and are creating value statements to guide the organization. These value statements are as important as the mission and vision statements.

The deepest elements we find below the surface of the tree are the assumptions that feed the entire person and organization, passing through each element all the way through the roots, trunk, and branches to the tips of the leaves. Our assumptions are the most deeply ingrained of all the elements, created by our mental models.

Mental models are the lenses or filters by which we view the world, and no two are alike. Comprised of our familial, educational, community, religious, personal, and professional experiences, our mental models help us make sense, assumptions, and judgments about our life experiences. For example if I said, “pop” what would you think? Some may think of their father, a loud noise, a gun, gum, or soda. Whatever you thought of is reflective of your mental model.

So how do we create a culture based on love and love-based leadership? We start with the roots and work our way up. We begin with awareness and make conscious, strategic choices to create an environment based on love and not on fear. We recognize our own mental models and broaden our beliefs. We wrap awareness around our values and deepen our understanding of how they affect our beliefs and behaviors. We strategically infuse our organizational culture with continued learning and development. We intentionally instill a sense of shared ownership and power in the work we do, providing channels for meaningful work experiences, and we wrap all of these strategies in love.

As always, I love it when you share your insights.

With love,
Maria

Culture Creation – Part 3 of 4: The Beliefs Bridge

Last week, we looked at the elements of the culture above the surface, behavior. The trunk, bridging the branches and leaves above the ground to the roots below, are the beliefs we have individually and the beliefs we share collectively. Beliefs are the support to the behaviors demonstrated on the surface through the physical, language, ceremony, and story elements. The organizational beliefs are sometimes spelled out through the mission and vision statements, as well as policies and procedures. Many times, the beliefs are not in our consciousness until we are faced with a situation where we must examine them.


Because beliefs are the trunk or the stabilizing factor that directly fuels behavior, it is important for us to recognize the power beliefs have over our behavior. For instance, the Pygmalion effect is a phenomenon whereby you believe your team will fail, and in the end, they subsume that negative energy are not successful. Conversely, if you believe the person you just promoted into that position will succeed, the odds are that they will be successful. Our underlying beliefs affect our behavior. In the first example, you may not be available to the team for support, direction, and/or guidance. In the second scenario, you may be fully present to help that person succeed, providing mentorship and encouragement. Just as Henry Ford stated, “If you believe you can or believe you cannot, you are correct.”

Below the surface, beneath the leaves, branches, and trunk, we understand how the tree is nourished. The root structure is more elaborate and complex than the tree itself. This is true in our organizational cultures. The deeper we go below the surface, the deeper ingrained are the elements that feed into beliefs and behaviors. In those depths, lie the values, mental models, and perceptions that are so deeply ingrained that we are not even aware of them.

On Thursday, we will go to the deepest recesses of our cultures. Let me know your thoughts, comments, and questions. I love hearing from you!

With love,
Maria

Culture Creation – Part 2 of 4: The Stories We Tell

As the branches thicken, closer to the trunk, we think of the strength that stories carry within organizations. These stories can be stories of love, care, and pride in the organization’s accomplishments or they can be stories steeped in fear and told in ways that leverage fear and manipulation.

Stories told in organizations often become organizational legends. I remember working for a land developer when the CEO was flying in to visit us on his private jet with entourage in tow. A story that circulated among the staff was that he hated blue. Needless to say, none of us wore blue that day. I must admit that I found it odd that he “hated blue” since the company logo was a deep blue appearing on all of our signage, stationary, collateral material, and business cards. The legend was so strong and fear-based that not one of us tested the validity of the story.

Positive stories often depict the humble beginnings and dedicated work of early employees, shared year after year with the newer employees. To our prospective buyers, I would offer the story of how our company grew and showed them our wall of photos of communities that we had developed to “tell the story” of our company’s history. This form of storytelling instilled confidence in buyers that we had experience, integrity, and credibility. In fact, we called this space our credibility wall.

We also shared funny stories each year at the holiday party about humorous experiences we had with customers and with each other. Stories bond people together, connecting one another through shared experiences while meeting needs for belongingness and esteem.

On Tuesday, we will look at the bridge in our culture of the behaviors to our most deeply rooted values mental models and perceptions, the bridge of our beliefs. Don’t be shy, let me know your thoughts or questions!

With love,
Maria

Culture Creation – Part 1 of 4

One of the most popular questions I am asked is, “How do we create an organization like love-based leadership?” That is a big question! Love-based leadership begins with self-discovery, self-awareness, and self-growth; however, the organizational culture is a big part of this dynamic.

Because the organizational culture is so important, I am devoting the next four blog posts to taking a deep dive in understanding culture. This is a first for our Leadership Revolution A Call to Hearts blog—a four-part series! Let’s get right to it.

Like a tree, the culture of an organization has many interconnected components—each one linked to and vital to the growth of another. Three primary parts comprise the culture including behavior, beliefs, and values/assumptions/mental models which equate to the tree’s leaves/branches, trunk, and roots respectively.

When we look at the most visible feature of the tree, the leaves, we see the physical elements. These physical elements are the most superficial part of a culture. In organizations, the physical elements represent the actual physical spaces within the organizations. What do we see as we approach the outward vestiges of the organization? Is signage prominently and attractively displayed? Do you receive a warm greeting by the receptionist when you walk in? Is the building well kept or is it in disrepair? Other physical elements we notice are photos and signs on the walls, mission or vision statements proudly displayed, employee of the month plaques, the walls, windows, cubicles, volunteer thank-you plaques and trophies, gathering spaces and other physical clues.

The next element we notice is the language spoken. In any culture, a shared language brings people together and allows for efficient, quick communication. Often we notice a unique slang, acronyms, and industry-specific terms in organizations. I remember when I first entered the sales field and the staff referred to the next lead (person) who came in the door as an “up” which meant to get your butt up out of the chair and go sell to them!

Ceremonies, rituals, and routines are the next layer of culture. These elements are more substantive than the leaves as they are thicker and closer to the trunk. Organizations sometimes strategically plan ceremonies and rituals such as annual award dinners and employee or customer appreciation luncheons. However, routines and rituals of a less formal nature are just as solid and telling of a culture. In one organization where I worked, we always celebrated an employee birthday with a song and a cake. It was our tradition (ritual) that the guest of honor cut and serve the cake to all in attendance.

On Thursday, we will explore the power of stories in our organizations. Let me know your thoughts, comments, or questions.

With love,
Maria