(positive organizational culture) — Blog — Dr. Maria Church Love-Based Leadership Speaker, Motivational Speaker, Best-Selling Author, Organizational Culture Expert

As we conclude this exploration of organizational cultures, we go to the deepest part. Values, like beliefs, are elements extremely important to us, but we are not aware of them until we face a situation that forces them into our consciousness. Integrity, honesty, and ethical beliefs are a few values that often drive organizational and ethical behaviors.

As a coach, I usually begin a coaching relationship with a values clarification exercise. Values are foundational elements to the ways we think, act, and behave. Organizations are coming into awareness about the importance of value identification and are creating value statements to guide the organization. These value statements are as important as the mission and vision statements.

The deepest elements we find below the surface of the tree are the assumptions that feed the entire person and organization, passing through each element all the way through the roots, trunk, and branches to the tips of the leaves. Our assumptions are the most deeply ingrained of all the elements, created by our mental models.

Mental models are the lenses or filters by which we view the world, and no two are alike. Comprised of our familial, educational, community, religious, personal, and professional experiences, our mental models help us make sense, assumptions, and judgments about our life experiences. For example if I said, “pop” what would you think? Some may think of their father, a loud noise, a gun, gum, or soda. Whatever you thought of is reflective of your mental model.

So how do we create a culture based on love and love-based leadership? We start with the roots and work our way up. We begin with awareness and make conscious, strategic choices to create an environment based on love and not on fear. We recognize our own mental models and broaden our beliefs.We wrap awareness around our values and deepen our understanding of how they affect our beliefs and behaviors. We strategically infuse our organizational culture with continued learning and development.

We intentionally instill a sense of shared ownership and power in the work we do, providing channels for meaningful work experiences, and we wrap all of these strategies in love.

As always, I love it when you share your insights.

With love,

Maria

Last week, we looked at the elements of the culture above the surface, behavior. The trunk, bridging the branches and leaves above the ground to the roots below, are the beliefs we have individually and the beliefs we share collectively.

Beliefs are the support to the behaviors demonstrated on the surface through the physical, language, ceremony, and story elements. The organizational beliefs are sometimes spelled out through the mission and vision statements, as well as policies and procedures. Many times, the beliefs are not in our consciousness until we are faced with a situation where we must examine them.

Because beliefs are the trunk or the stabilizing factor that directly fuels behavior, it is important for us to recognize the power beliefs have over our behavior. For instance, the Pygmalion effect is a phenomenon whereby you believe your team will fail, and in the end, they subsume that negative energy and are not successful. Conversely, if you believe the person you just promoted into that position will succeed, the odds are that they will be successful.

Our underlying beliefs affect our behavior. In the first example, you may not be available to the team for support, direction, and/or guidance. In the second scenario, you may be fully present to help that person succeed, providing mentorship and encouragement. Just as Henry Ford stated, “If you believe you can or believe you cannot, you are correct.”

Below the surface, beneath the leaves, branches, and trunk, we understand how the tree is nourished. The root structure is more elaborate and complex than the tree itself. This is true in our organizational cultures. The deeper we go below the surface, the deeper ingrained are the elements that feed into beliefs and behaviors. In those depths, lie the values, mental models, and perceptions that are so deeply ingrained that we are not even aware of them.

Next week, we will go to the deepest recesses of our cultures.

Let me know your thoughts, comments, and questions. I love hearing from you!

With love,

Maria